If you wish to make a complaint or suggestion about the services provided by this Embassy of Spain, you can send it through the following channels:
Consular Services Satisfaction Questionnaire
In an attempt to improve our service, this Embassy wishes to evaluate the degree of satisfaction of citizens who have completed a procedure in consular services, understanding that any appreciation and/or suggestion received, represents an opportunity for improvement and a tool to comply with the requirements of the consular services. The form is available here.
Submission of complaints and suggestions electronically
You can submit a complaint or suggestion through the Electronic Office of the Ministry of Foreign Affairs, European Union and Cooperation. To do this, it is necessary for the citizen to have an electronic signature and identify themselves through the Cl@ve program.
Submission of complaints and suggestions via form
If you wish to make a complaint or suggestion to this Embassy, a Complaints and Suggestions Form is available to the public which, once completed, can be sent to the Complaints Unit of this Embassy by post (16 Phillips Avenue, Belgravia, Harare, Zimbabwe) or by e-mail (emb.harare@maec.es).
If your complaint or suggestion is for another Spanish Embassy or Consulate, please go directly to the website of the respective representation. Check the list of websites of Embassies and Consulates.